Privacy Policy

Privacy Policy

Effective Date: 14/11/2025

At Rachel & David Montreal, we respect the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs how personal information is handled in Canada.

Information We Collect

We collect personal information that you provide directly to us when placing an order, creating an account, or contacting us. This may include:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed securely by third-party providers)
  • IP address and device details
  • Website activity and usage data

How We Use Your Information

Your information is used to:

  • Process and ship your orders
  • Provide customer service and support
  • Send order confirmations, updates, and notifications
  • Improve our website and overall shopping experience
  • Send marketing or promotional messages (only if you have opted in)

We do not sell your personal information to third parties.

Sharing Information with Third Parties

Your data is only shared with third parties when necessary to fulfill our services, such as:

  • Payment providers for secure transactions
  • Shipping carriers for order delivery
  • Technical or analytics partners who help maintain our website

All partners handle your data responsibly and in accordance with privacy regulations. We may also share data when required by law or to protect our legal rights.

Data Retention

We keep your personal data only as long as needed to provide our services, comply with legal obligations, or resolve disputes. After this period, your data will be securely deleted or anonymized.

Cookies

Our website uses cookies and similar technologies to enhance functionality, analyze visitor behavior, and support marketing efforts. You can adjust your cookie preferences through your browser settings at any time. Please note that disabling cookies may affect certain site features.

Your Rights

You have the right to access, correct, or delete your personal information. You may also:

  • Object to certain data processing
  • Request data portability
  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact us at info@racheldavidmontreal.com. We aim to respond to all requests within 30 days.

Data Security

We take your privacy seriously. All personal data is stored securely and protected against unauthorized access, alteration, or disclosure. Payments are processed through encrypted SSL connections via trusted third-party payment providers such as Shopify Payments, PayPal, or Stripe.

Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be reflected on this page with an updated effective date. By continuing to use our website after updates, you accept the revised terms.

Contact

For questions or concerns regarding this Privacy Policy, please contact:

Rachel & David Montreal
📧 info@racheldavidmontreal.com
🌐 www.racheldavidmontreal.com