Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Rachel & David Montreal.
By placing an order on our website, you agree to the following terms and conditions.
General
Rachel & David Montreal
Email: info@racheldavidmontreal.com
Website: www.racheldavidmontreal.com
These terms govern the relationship between Rachel & David Montreal and the customer (“you,” “your”) in connection with any purchase made on our website.
Product Information
We make every effort to ensure that all product descriptions, photos, and details are accurate and up to date.
However, minor errors such as typographical mistakes or color variations due to screen settings may occur.
We reserve the right to correct or update any information without prior notice.
Orders and Payment
Orders are processed once full payment has been received.
Available payment methods depend on your location and may include major credit cards, PayPal, or Shopify Payments.
Customers are responsible for ensuring that payment and billing details are entered correctly.
All prices are displayed in Canadian Dollars (CAD) unless stated otherwise.
Processing and Delivery
Processing time: 1–3 business days
Shipping time: 5–15 business days, depending on destination
Orders are shipped directly from our supplier in China.
Delivery times may vary due to customs processing, holidays, or local postal delays.
We are not responsible for delays caused by customs, postal services, or incorrect shipping information provided by the customer.
Returns and Cancellations
Please refer to our Return Policy for full details regarding returns, refunds, and cancellations.
All return requests must be submitted via info@racheldavidmontreal.com before sending any item back.
Liability
We are not responsible for loss, damage, or delay of parcels once they have been handed over to the carrier and tracking shows successful delivery.
Customers are responsible for entering a complete and accurate shipping address at checkout.
Refusing delivery, failing to collect a package, or providing an incorrect address voids eligibility for a refund.
Intellectual Property
All content on this website, including text, images, graphics, and logos, is the exclusive property of Rachel & David Montreal.
No part of this website may be copied, reproduced, or distributed without prior written permission.
Complaints
If you experience any issue with your order, please contact us at info@racheldavidmontreal.com.
We aim to respond to all inquiries within 5 business days and will always seek a fair and timely resolution.
Governing Law
All purchases and agreements with Rachel & David Montreal are governed by Belgian law and handled in accordance with fair international e-commerce practices.
Any disputes will be settled under Belgian jurisdiction.