Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: November 14, 2025

 

At Rachel & David Montreal, we aim to deliver your order as quickly and accurately as possible. This page outlines our complete shipping and delivery policy.

Order Processing

All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Please note that processing times may be slightly longer during holidays or high-demand periods.

Delivery Time

The average shipping time is 5–15 business days, depending on your location.
Delivery times may vary due to customs procedures, postal delays, or seasonal demand.
We appreciate your patience while your order is in transit.

Shipping Method and Origin

All orders are fulfilled and shipped from our international warehouse facilities.
Because of this, customs duties or import taxes may apply, depending on your country’s regulations.
These costs are the responsibility of the customer and cannot be reimbursed by Rachel & David Montreal.

Shipping Costs

Shipping costs are calculated and displayed at checkout.
The cost depends on the destination, weight, and selected shipping method.
We occasionally offer free shipping promotions — these will be clearly indicated on our website.

Tracking and Responsibility

  • Once tracking shows that your package has been delivered, responsibility for the order passes to the customer.
  • Please ensure your shipping address is entered correctly at checkout.
    We cannot be held responsible for orders shipped to an incorrect or incomplete address.
  • Address changes cannot be made after the order has been placed.
  • Orders that are refused upon delivery or not collected from the local postal office may not be eligible for a refund and may incur additional shipping or handling fees.

Delays and Customs

Shipping times are estimates and may be affected by factors beyond our control, such as customs inspections or carrier delays.
Rachel & David Montreal is not liable for delays caused by customs clearance or postal services.

Contact

For any questions regarding shipping or delivery, please contact:

Rachel & David Montreal
📧 info@racheldavidmontreal.com
🌐 www.racheldavidmontreal.com